FAQs

A list of all frequently asked questions are listed below. Please contact us if any of the information provided do not answer your queries.

General Information

What is covered under my warranty?

This depends on the warranty you select. Please make sure you read and understand the Product Disclosure Statement appropriate for the warranty you are considering before you buy. We provide general advice and if you need any assistance at all please contact us.

How can I pay for my warranty?

We have a range of payment options including:

  • Visa/Master Card
  • Bank Transfer
  • Monthly payment options over either 10 months or 20 months
  • Financed – Include the cost within your scheduled payments

Contact us to discuss the best payment option for you.

What is different about these warranties?

Our warranties provide nationwide protection and are available even if you purchased from a private seller.

Why do I need a warranty?

A warranty will protect you against costly repair bills and offer you the protection against breakdowns which can hit when you least expect them.

What is a warranty?

A Warranty provides you protection, comfort and peace of mind if you breakdown and are stranded or are facing unexpected expensive mechanical repairs.

Product Information

Do I have to use any special products for my servicing?

No.

How often must I service my vehicle?

Please check the Product Disclosure Statement (PDS) for exact details under the warranty you are interested in, but usually every six months or 10,000 km’s and any basic mechanical service is fine. We recommend you shop around. You can choose any low cost service – it doesn’t need to be exactly according to the log book or dealer. Don’t forget the manufacturer or dealer isn’t providing you with warranty cover any-more – this warranty is.

Where must I get my regular servicing and maintenance done?

Any qualified and licenced mechanical technician – This is completely your choice.

Order Information

Can I buy from a private seller and still get a warranty?

Yes! Although for your added protection we recommend an independent inspection or a 30 day claim exclusion may apply.

Do I have to buy my car through a licenced dealer?

No. You can buy from a private seller.

Transfers & Claims Information

Is my warranty transferrable?

Absolutely – In fact if you decide to sell we recommend you include in your advertisement that a warranty transfer is available. It may even help you sell more quickly and at a higher price.

Who can carry out my repairs claim?

Generally any competitive, qualified and licenced mechanical technician. However, we under our claim process we may prefer to choose a suitable licenced repairer.